User flow map
A week ago I attended a user flow workshop with designer Mini Kim. Little by little I tackled the monster that is the immigration system and trying to map out a kids journey through it. Finally got a lot of progress done on it today (though there's a whole lot more we could add to the end). It's helping us identify the points where we can get users aware of the tool. Ideally kids could be introduced (and re-introduced) to the site at each of these points and will hopefully lead to their autonomous use and adoption of the tool.